Support

Online Support

Need help or require support? Please complete the following support form and we will endeavour to get back to you as soon as possible.

FAQs

• Can you review my home loan facility?

  No, this site is for ​self-employed business owners only. However, we can accommodate that part of your facility through our other company cooperfinconnections.com.au.

• What happens if my bank will not negotiate?

  We work with you to find an alternative source of funding and we agree on a fee for service before moving forward.

• I thought all banks were the same?

  All banks have different policies from time to time that change constantly or have a different view on credit risk, be it by industry or due to government constraints placed on them.

• My bank wants me to sign my review asap, am I wasting time using your service?

  Not at all, this is the reason for this website. we want to make you comfortable you are not rushing in and accepting an offer that is not up to standard with your particular circumstance. Banks just want you to accept their offer. We want you to be informed before making a critical decision that impacts you and your family!

• Should I pay for the property valuation before I discuss my situation with you?

  It is preferable to discuss before you pay for a valuation as the panel valuer may not be on a number of bank panels. If however, you have, CYB will take that into account!

• What other benefits are there in using your service?

  We review your letter of offer making sure before you sign you are fully aware of the conditions in your offer that you may not understand such as “market disruption clauses”, the cost of funds versus banks cost of funds, switching costs, variation costs, (costs /differences between banks with fixed rates), so you fully understand the real offer to compare apples with apples and make that informed decision!